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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jackie Lund

June 10, 2025

5  out of  5
rating by Jackie Lund
"Taylor was awesome!!! My experience was so fast and so easy during a stressful time switching insurance companies! I'm happy with my decision!"
We responded:
"Thank you, Jackie! I'm glad that Taylor made it so easy to switch over to State Farm, welcome!"
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Cece Hiland

June 6, 2025

5  out of  5
rating by Cece Hiland
"Chauncey and Ayrin are wonderful! They helped me get my life set up for my future retirement. Love how they broke it down for me and made this process so easy!"
We responded:
"Thank you, Cece! We're happy to help and glad we're able help sort out your future retirement. "
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Kollin Stevens

May 28, 2025

5  out of  5
rating by Kollin Stevens
"I wanna give a shout out to Taylor and the team! Saved me a bunch and I would recommend them to any and everyone!"
We responded:
"Hey Kollin, we're happy to hear that State Farm was able to save you money on your insurance!"
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evan bushey

May 28, 2025

5  out of  5
rating by evan bushey
"Nora is an awesome insurance agent. She responds quickly and answers every question you have. They are an amazing place to work with!"
We responded:
"Thank you, Evan! We take prompt customer service very seriously. Thanks,"
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Thaddeus Sheppeck

May 27, 2025

5  out of  5
rating by Thaddeus Sheppeck
"Nora was able to jump right in help guide me through changing insurance which I very much appreciated"
We responded:
"Thank you, and welcome- we're happy to have you!"
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John Schickling

May 16, 2025

5  out of  5
rating by John Schickling
"My agent Nora is the best. She has helped me in many situations. And is helping me take my defense driver coarse."
We responded:
"Hey John- thank you for great review. Glad Nora was able to help you get that course completed!"
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Ami Chufany

May 15, 2025

5  out of  5
rating by Ami Chufany
"James is the Best! I can't say enough good things about James! My insurance rate suddenly went up, and I was feeling super frustrated. James jumped right in, took the time to go through everything with me, and actually got it lowered—huge relief! What really impressed me is how genuine he is. You can tell he truly cares about people, not just policies. It’s such a great feeling to know you have an insurance agent who’s honest, hardworking, and truly on your side. If you want someone who will go the extra mile (and then some!), James is your guy! - Amal"
We responded:
"Hey Amal- this is a great reflection of who James is in our office. We all strive to be genuine in our customer care and go the extra mile. Thank you!"
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Danielle Spiegel

May 8, 2025

5  out of  5
rating by Danielle Spiegel
"Ayrin was a pleasure to work with, as she is both knowledgeable and friendly. She consistently responded in a timely manner and ensured that I fully understood our policy by clearly addressing any questions I had. I would definitely recommend her to friends and family."
We responded:
"Thank you, Danielle! Ayrin is very knowledgeable, friendly, and prompt- thank you for sharing. "
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David Her

May 7, 2025

5  out of  5
rating by David Her
"I had a great experience with James Smith. He was fast and addressed all our concerns and needs. I recommend him!"
We responded:
"Thank you, David! We love to prompt and accurate, thanks. "
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Larry Erickson

May 6, 2025

5  out of  5
rating by Larry Erickson
"It was a pleasure working with Ayrin Yasis at Chauncey Charlson - State Farm Insurance Agent. Ayrin consistently demonstrated exceptional professionalism and a keen attention to detail. What truly stood out was her patience in explaining everything thoroughly and her genuine interest in understanding our needs. We felt valued and well-cared for throughout the entire process. Highly recommend!"
We responded:
"Hey Larry- thank you for those kind words! Ayrin and the team really take pride in their work and I'm happy that you felt that in your experience with Ayrin. Thank you!"
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Foster Leaf

April 25, 2025

5  out of  5
rating by Foster Leaf
"Great service and it saved me a lot of money."
We responded:
"Hello, I appreciate your kind feedback! My team and I are proud to serve your insurance needs each day. - Chauncey"
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Andy Ryan

April 16, 2025

5  out of  5
rating by Andy Ryan
"James Smith was extremely helpful in getting me setup for my home and auto insurance needs! I highly recommend working with James and this agency in general."
We responded:
"Thank you, Andy! We're glad you've enjoyed the experience. Thanks!"
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Steven Phelps

March 26, 2025

5  out of  5
rating by Steven Phelps
"I would just like to say what a great experience we had working with Jeryl-lyn!! Our previous insurance company pulled out of Minnesota and left us looking for a new provider. I had a lot of questions and was working with 4-5 other companies. Jeryl-lyn listened to all my concerns and was able to explain all the options and offers of discounts available when switching companies. I believe that I received the best pricing for our Home, two vehicles, and one Motorcycle. She was and is a pleasure to work with. Thanks so much, Steven D Phelps"
We responded:
"Hey Steven, we're so happy to hear about your great experience with Jeryl-lyn. I'm also glad State Farm was able to help you out with your home insurance, auto insurance, and motorcycle insurance. We look forward to working with you. Thanks, "
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James mathews

February 23, 2025

5  out of  5
rating by James mathews
"I had a terrific experience working with Taylor in switching my auto insurance. Taylor was friendly , knowledgeable and professional . I do not have enough good things to say about my experience."
We responded:
"Hey James, that's great feedback. Taylor is a great part of our team!"
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Megan Downing

February 4, 2025

5  out of  5
rating by Megan Downing
"I’ve received Excellent customer service from Jeryl-Lyn! Responds promptly and takes care of everything I’ve needed quickly. Always answers my questions openly and honestly. I would recommend her to anyone!"
We responded:
"Thank you for that great review! Jer is great!"
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Emines Lavender

January 25, 2025

5  out of  5
rating by Emines Lavender
"New Review for 2025 It’s the start of the yr and my agent Jeryl-lyn reached out to me for an appointment to go over my life insurance. I really appreciate it bc I don’t like numbers at all so it so nice to have someone handle all this for me. She made sure to reach me at a time that works best for me and my crazy schedule and she’s just so knowledgeable and personable and truly connects my policies according to my life changes. I’m so glad she represents me! *Updated* Jeryl-lyn is my representative and she is awesome! She has been taking care of me when I moved to MN for the last 3 years and continues to keep in touch of my policies and is extremely friendly, concise, and informative. I appreciate her so much! If you need a Rep, she’s your go-to!"
We responded:
"Emines, I'm so glad your time spent with us has led you to share such great feedback! Thank you for giving us the opportunity to serve you and provide you with top notch service! - Chauncey"
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Molly Bethke

January 16, 2025

5  out of  5
rating by Molly Bethke
"Nora has helped me in more ways than once while navigating the unknown in home insurance. She has answered all my questions and been such a great resource for me."
We responded:
"Thank you, Molly! We take pride in making sure an asset as big as your home is insured properly."
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Jose Ricardo Estrada

January 3, 2025

5  out of  5
rating by Jose Ricardo Estrada
"Great service and great people, he was very helpful with my questions and give me a great quote with my insurance cars and my insurance home."
We responded:
"Thank you Jose! We're happy to help!"
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Jessica Ehli

November 25, 2024

5  out of  5
rating by Jessica Ehli
"I had a great experience working with Nora! She was super helpful, kind, and attentive to my insurance needs. She answered all my questions and made the process stress-free and simple. Highly recommend!"
We responded:
"Thank you, Jessica! Nora is a rockstar! We're happy to help!"
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Michael Hanks

November 5, 2024

5  out of  5
rating by Michael Hanks
"It is amazing working with Nora. She explained some of the areas I was not clear about in a way I can understand. Very pleasant to work with and get things done by having everything I need right away and save me money. Nora is a big asset to State Farm and me!"
We responded:
"Thank you for that great review! Nora and the team are great at making the insurance product easy to understand."
Profile photo of Crystal Jiang

Crystal Jiang

November 1, 2024

5  out of  5
rating by Crystal Jiang
"Had a great experience working with Adolfo to get set up with new auto insurance. He took the time to answer my questions and provide me with several estimates throughout my car shopping process. When I was finally ready to buy insurance I sent an email and it was done within the hour. Super friendly, helpful and patient!"
We responded:
"Thank you for the great review, Crystal! Adolfo is great. We pride ourselves in ability to deliver great customer service!"
Profile photo of Laura Cohen

Laura Cohen

October 30, 2024

5  out of  5
rating by Laura Cohen
"Delivering exceptional customer experiences is essential, and James Smith exemplified this perfectly on behalf of Chauncey Charlson/State Farm Insurance, our trusted insurance provider for the Townhome Association. From the moment he answered my call, he was proactive and reassuring, handling my request with professionalism and efficiency. I hung up knowing my concerns were fully addressed, leaving me worry-free and confident that everything was in good hands"
We responded:
"Thank you, Laura! Glad James was able to help you navigate the insurance coverage to make sure you're covered. Thanks, "
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Ken Ratrisavath

October 18, 2024

5  out of  5
rating by Ken Ratrisavath
"Agent was very helpful and friendly."
We responded:
"Thank you, Ken!"
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J P

September 23, 2024

5  out of  5
rating by J P
"Nora Rahe was extremely helpful, polite, and willing to spend time going over all of the details and answering all of my questions. She was very kind and great at her job. Would highly recommend."
We responded:
"Thank you for the great review, JP! We take pride in our knowledge/expertise. "
Profile photo of Lyle White

Lyle White

September 17, 2024

5  out of  5
rating by Lyle White
"Worked with Adolfo on new home and auto since my provider was increasing prices. He saved me money with the same or like coverage and we just got an additional roll back on auto on top of the original reduction. Highly recommend getting a quote you’ll probably be happy to save money! Process was totally pain free and easy."
We responded:
"Hey Lyle, thank you for the great review and glad we were able to help you out!"